Help Rochester International Airport improve the air travel experience

Airports are more than just a center through which people travel. They play a vital role in social and economic development, and, in a health-focused community like Rochester, a quality travel experience is vital for patients, visitors, and community members.

With up to 13 flights daily, Rochester International Airport (RST) is home to three of the “Big Four” airlines: American, Delta, and United. The regional hub has seen a 27% passenger growth over the past year, serving more than 290,000 passengers. A $12-million-dollar airport renovation to provide new, improved services and amenities for travelers is almost complete.

A positive experience when traveling through RST is a major component of a visitor’s overall Rochester experience. To ensure that experience is of the highest quality, Mayo Clinic is partnering with Destination Medical Center and RST to understand how best to connect travelers (especially those coming to Rochester for medical reasons) to Mayo Clinic through unique airport offerings and amenities.

To help us better understand the traveler experience, identify their needs, and recognize ways to improve travel for everyone, we are asking you to share the decisions you make when you travel by air. Your input will help us make informed decisions about how we serve our visitors and community members for years to come.

Click here to share your feedback. It should only take about 10 minutes to complete the anonymous survey. Your input will help us make RST and Rochester flourish.

Thank you in advance for your participation!