Post Bulletin: Patient experience critical to DMC effort

Destination Medical Center is about more than new buildings, trolleys and streets.

At a Thursday meeting, the Destination Medical Center Corp. Board took an early look at some of the foundational work that in the coming years will shape patient and visitor experiences in Rochester.

Mayo Clinic staff released the results of several years’ worth of research on patient experience. About 1.2 million of Rochester’s 2.76 million annual visitors are in the city for medical treatment or as a companion of a patient. The experience of medical visitors is not limited to the clinic, though.

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