Tag: Experience Accreditation

The future of Rochester’s workforce needs

General

In 2017, Rochester was ranked by ZipRecruiter.com as “One of the 10 Easiest Cities to Find a Job,” proof that the city is not only attracting new investment – it’s also the ideal place to build your career.

DMC planning estimates indicate that more than 30,000 jobs could be created in Rochester by 2035. Supporting this job growth will require sustained efforts from education, business, labor, and civic leaders.

While health care will account for many of the jobs, hospitality and construction will be important components in supporting the growth of America’s City for Health.

Perception is reality: Enhancing the visitor experience

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Rochester residents and visitors are now able to provide feedback on their local hospitality experiences in a one-minute online survey.

Logo-Blue-ExperienceAccreditationThe Experience Dedicated Destination survey is just one facet of the Experience Accreditation program launched in April as a partnership between Mayo Clinic, the Rochester Convention & Visitors Bureau, and Destination Medical Center. It’s part of an overall effort to help make Rochester competitive in the worldwide healthcare market and position Rochester as a medical destination.

Getting feedback from visitors and community members on their experience with the program is important, says CVB Executive Director Brad Jones.

KROC: Rochester Launches FIRST Ever Hospitality Accreditation Program

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Rochester is taking “Minnesota Nice” to a whole new level to enhance visitor’s stay in our city.
The Rochester Convention & Visitors Bureau, Mayo Clinic, and Destination Medical Center have partnered to develop the Experience Accreditation program focused on hotels, restaurants, retail, and transportation companies, according to a press release from RCVB.
Companies can apply for accreditation on the RCVB website here.

Businesses that are already accredited are: Scheels, Homewood Suites by Hilton, Hers and Twigs, but according to the press release, several additional hospitality businesses have submitted applications.
“This program will promote high service standards and unmatched hospitality in our city. It is a valuable step forward in making Rochester an even better destination for patients and visitors with positive benefits for Rochester residents,” Brad Jones, executive director of the Rochester Convention and Visitors Bureau.

Rochester Launches Hospitality-Industry Accreditation Program

Press Releases

Rochester has launched a new hospitality industry accreditation initiative focused on hotels, restaurants, retail, and transportation companies to enhance the experience of patients, visitors, and community members.

The Rochester Convention & Visitors Bureau (RCVB), Mayo Clinic, and Destination Medical Center (DMC) have partnered to develop the Experience Accreditation program, a first of its kind hospitality initiative in the state of Minnesota.  “This accreditation initiative marks an important milestone in recognizing businesses who provide the highest quality customer experience,” said Brad Jones, executive director of the RCVB. “This program will promote high service standards and unmatched hospitality in our city. It is a valuable step forward in making Rochester an even better destination for patients and visitors with positive benefits for Rochester residents,” said Jones.

Businesses awarded accreditation have met standards developed by leaders from local hospitality businesses and organizations, related to customer service, staff development and guest satisfaction.  Specific accreditation requirements differ by business type and can include timely responses to visitor concerns and employee training through the national Certified Tourism AmbassadorTM program.  Additional requirements include restaurants offering menu options to meet the dietary needs for a variety of people and hotels displaying the RCVB’s destination guide video in guest rooms. Businesses awarded Experience Accreditation certificates include Scheels, Posh Boutique, Hers, Twigs Tavern & Grille, and Homewood Suites by Hilton.