KROC: Rochester Launches FIRST Ever Hospitality Accreditation Program

Rochester is taking “Minnesota Nice” to a whole new level to enhance visitor’s stay in our city.
The Rochester Convention & Visitors Bureau, Mayo Clinic, and Destination Medical Center have partnered to develop the Experience Accreditation program focused on hotels, restaurants, retail, and transportation companies, according to a press release from RCVB.
Companies can apply for accreditation on the RCVB website here.

Businesses that are already accredited are: Scheels, Homewood Suites by Hilton, Hers and Twigs, but according to the press release, several additional hospitality businesses have submitted applications.
“This program will promote high service standards and unmatched hospitality in our city. It is a valuable step forward in making Rochester an even better destination for patients and visitors with positive benefits for Rochester residents,” Brad Jones, executive director of the Rochester Convention and Visitors Bureau.

I worked in the service industry for many, many years. I’ve been responsible for waiting on people visiting Rochester for Mayo. It was one of my all time favorite jobs, but it was also a challenge like you would not believe! This person is in Rochester for a reason, and you will never truly know the severity of that reason! Not to sound morbid, but you may be one of the last faces they see. I think it’s fantastic that Rochester is taking the extra step to ensure visitors are comfortable and happy during their stay! It’s awesome to witness our city being put on the map! Way to go Rochester and DMC!

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